Privacy Policy
Last updated: January 2025
1. Information We Collect
We collect information that you provide directly to us, including:
- Account information (email address, password)
- Payment information (processed securely through Stripe)
- Videos you upload for processing
- API usage data and logs
- Support communications and feedback
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our watermark removal service
- Process your videos and deliver results
- Send you technical notices, updates, and support messages
- Respond to your comments and questions
- Monitor and analyze usage patterns to improve our service
- Detect, prevent, and address technical issues and fraudulent activity
3. Video Content and Storage
Your uploaded videos are stored temporarily for processing purposes only. We automatically delete all uploaded and processed videos from our servers 30 days after processing completion.
We do not view, analyze, or use your video content for any purpose other than providing the watermark removal service you requested.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:
- Encryption of data in transit using SSL/TLS
- Secure password hashing
- Regular security audits and updates
- Limited employee access to personal data
- Secure payment processing through PCI-compliant providers
5. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With service providers who assist in operating our service (e.g., payment processors, cloud hosting)
- When required by law or to respond to legal process
- To protect the rights, property, or safety of ClipLoom, our users, or the public
- In connection with a merger, acquisition, or sale of assets (with notice to affected users)
6. Cookies and Tracking
We use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyze service usage. You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features.
7. Third-Party Services
Our service integrates with third-party services including:
- Stripe: For payment processing (subject to Stripe's privacy policy)
- Google Firebase: For authentication services
- Cloud storage providers: For temporary video storage
These services have their own privacy policies and we encourage you to review them.
8. Your Rights and Choices
You have the right to:
- Access and update your account information
- Delete your account and associated data
- Opt out of marketing communications
- Request a copy of your personal data
- Object to processing of your personal data
To exercise these rights, please contact us at privacy@cliploom.app
9. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. Video content is automatically deleted after 30 days. Account information is retained until you request deletion or your account is terminated.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.
11. Children's Privacy
Our service is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
12. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at:
Email: privacy@cliploom.app
Support: support@cliploom.app